Returns & Exchanges

At Feel22, we want you to be completely satisfied with your beauty haul. If you are not happy with your purchase, you can return or exchange eligible products within 15 days of delivery provided they are in their original, unopened packaging.

1

Initiate Your Request

Contact our Customer Care team via WhatsApp, email, or phone with your order number and the details of the items you wish to return.

2

Quality Inspection

Ensure the products are unused, sealed, and in their original box; for hygiene reasons, we cannot accept returns on opened cosmetics or skincare.

3

Schedule a Pickup

Once approved, our courier partner will visit your location within 48-72 hours to collect the return package at your convenience.

4

Receive Your Refund

After our warehouse team verifies the item's condition, we will issue your refund as store credit or back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing